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Service & Support

Tundra’s Service & Support Technician Team is available 24/7 across Western Canada to assist with services such as start-up & commissioning, lifecycle and preventative maintenance plans, troubleshooting, and repairs.

We will customize a service plan to accommodate any specific budget requirements you might have, while staying committed to quality and reliability. We commit to ensuring that your equipment is running efficiently, effectively, safely, and at full production levels.




Services Provided

Tundra offers remote troubleshooting and technical support, long-term and short-term maintenance agreements, start-up and commissioning, preventative maintenance plans, shop and field repairs, and steam trap audits.

TUNDRA VALVE, AUTOMATION & SERVICE CENTRE

Tundra’s Valve, Automation & Service Centre provides major and minor repairs of all types of Relief Valves. With our extensive knowledge and history, we have the expertise to manage a variety of shutdown scenarios depending on your service and schedule requirements. We are committed to meeting client deadlines without compromising the quality of our service.

Some of our capabilities include:

  • Air & Water Testing
  • Machining
  • Steam Valve Testing
  • Tundra Lapping Room
  • ABSA Certified – Relief Valves
  • On-site service capabilities for industrial and commercial customers

The tundra power cage

In addition to offering service for Tundra’s entire Toshiba suite anytime, anywhere, we have added the Tundra Power Cage – designed to service Toshiba Drives right here, in-house.

* Fill out a Service Ticket below to book a tour to tear it down and build it back up – right in Tundra’s warehouse.*

AFFILIATES

Tundra is ABSA and National Board-certified. Our qualified technicians meet the highest level of industry standards.

Meet the Team

Our qualified technicians meet the highest level of industry standards.

But don’t take it from us, meet just a few of Tundra’s Technical Rockstar’s below.

Duncan L – AKA “Cheese”

Industrial Boiler/Burner Specialist

Duncan L – AKA “Cheese”

Industrial Boiler/Burner Specialist

Started at Tundra: 2018

Location: Calgary, AB

I have a Degree in Chemical Engineering and Fuel Technology from the University of Sheffield, Licenced European Engineer, Chartered Engineer, Member or the UK engineering council, Member of the IChemE. I have worked in the industrial water tube boiler/burner industry for the past 22 years, mainly with Cleaver-Brooks prior to joining Tundra. I love the variety of projects at Tundra and the technical challenges that each day brings.

Food: Thai

Artist: De La Soul

Movie: Blue Juice

3 Things: Family, British Sports, Outdoors

Fun fact: I am terrified of flying

Allen H – AKA “Al”

VFD Specialist, Team Lead – Power Products

Allen H – AKA “Al”

VFD Specialist, Team Lead – Power Products

Started at Tundra: 2009

Location: Calgary, AB

I completed my Electrical Engineering diploma and have been working with VFD’s for about 21 years.
I am very passionate about working with drives, and at Tundra I get to work with the big ones! Tundra has allowed me to grow in this area and I know I’m not just some faceless number to my teammates.

Food: Linguine with clams

Artist: Motley Crüe

Movie: Van Halen – Unbreakable

3 Things: My Girlfriend Deb, playing electric guitar, my dog Kali

Fun fact: I’m a huge NASCAR fan

Tuan Tsiu

Manager – Technical Services

Tuan Tsiu

Manager – Technical Services

Started at Tundra: 2008

Location: Calgary, AB

I started my career in Instrumentation shortly after college and worked in various roles over the years to grow my experience. After moving to Alberta, I was introduced to Oil & Gas industry. I found my home at Tundra shortly after, and never looked back. The amount of technical exposure and education that Tundra facilitates provides endless room for continuously learning.

Food: Flat Rice Noodles

Artist: Old School Rock – 80’s Style

Movie: Troy

3 Things: Family, Golfing, Travelling

Fun fact: I thought I was a good Karaoke singer. Then I heard my voice over the loudspeaker. I have not sung since.

Jeff Myers

PRV Quality Assurance Manager – Valves & Actuation

Jeff Myers

PRV Quality Assurance Manager – Valves & Actuation

Started at Tundra: 2017

Location: Edmonton, AB

I have worked in the PRV industry for over 16 years and was previously was an apprentice AME (Aircraft Maintenance Engineer). At Tundra, I love working with a great group of people that put so much importance on including my family and making sure that I get to go home to them every night.

Food: Ham & Scallop Potatoes

Artist: Garth Brooks

Movie: A Beautiful Mind

3 Things: Hockey, Family, Coffee

Fun fact: I once won a vehicle from a charity raffle at West Edmonton Mall

George Miller

Commercial Boiler Service Manager

George Miller

Commercial Boiler Service Manager

Started at Tundra: 2018

Location: Edmonton, AB

I started in the plumbing and gas fitting trade when I was 17 years old. I then did residential and commercial work, where I received my Red Seal for plumbing, and 1st Class Gas Ticket. That led me to working on boilers for over 27 years before joining Tundra. I love the diversity in my role – I can be in the shop one day and getting my hands dirty the next.

Food: Steak

Artist: George Straight

Movie: Shawshank Redemption

3 Things: Family, British Sports, Outdoors

Fun fact: I love to tinker on classic vehicles

Darren Metcalfe

Commercial Boiler Service Manager – Services

Darren Metcalfe

Commercial Boiler Service Manager – Services

Started at Tundra: 2018

Location: Calgary, AB

I started in the plumbing & gas trade industry in 1978, and then went on to steam & pipe fitting, welding, and HVAC. I’ve been blessed to work in service and construction at both technician and supervisor levels. At Tundra, I have the flexibility to run the boiler service team in Calgary while expanding our technical service capabilities and assisting the boiler team.

Food: Tacos

Artist: Whatever is on my iPOD

Movie: Anything James Bond

3 Things: My 3 Grandchildren, Motorcycles, Travelling

Fun fact: I am the worst unicycle rider, despite trying to master it year after year. I have an ongoing competition with my eldest son who will master it first. My record is 9 ft, his is 5. So far I am winning.

Pascal Gauthier

Industrial Burner/Boiler Specialist

Pascal Gauthier

Industrial Burner/Boiler Specialist

Started at Tundra: 2016

Location: Calgary, AB

I started out by studying and working in the field of refrigeration. I have since worked in various Boiler fabrication, service, and repair roles, before moving into a R&D role for 3 years. I now combine my expertise & experience at Tundra. Our amazing Industrial team is truly what gets me out of bed in this morning.

Food: Pasta

Artist: Metallica

Movie: Slap Shot

3 Things: Family, Hockey, Travelling

Fun fact: I worked 3.5 years as a heavy equipment operator and ran side boom, loader, and zoom boom.

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